How to contact support

Lastly, you’ll even get a free stock worth up to $200 when you open a new xcritical account using our link. One thing to note is that you can only request a call while logged into an active xcritical account. In other words, if you’re locked out of your account for some reason, you’ll need to resort to finding online help through the ticket system.

  1. Once you have requested a phone call, xcritical will send you a notification when it’s your turn in the queue.
  2. One is that customer service makes it easier for customers to make their purchases.
  3. It is more effective for maintaining relationships than building them, but it can play a role in building relationships as well.
  4. Get answers to anything from how to transfer your assets into xcritical to questions about crypto trades, debit card transactions, and more.
  5. Helping with individual issues is part of customer service, but does not encompass all aspects of customer service.

Our team of customer support representatives are here to support you on your journey, no matter who or where you are. Over the past year, we’ve invested heavily in providing a secure, informative investing experience. We have doubled the number of customer support staff this year, and we’re continuing to grow this team to meet your needs. We’ve added more educational tools and lxcriticalg resources available right in the app to provide relevant and timely support throughout your investing journey. At xcritical Markets, our top value is Safety First, and we’ll keep building and enhancing our educational and support resources to help you succeed.

Power Your Investing

Companies can also save on customer service costs by allowing their customer service team to work remotely, assuming the customer service employees are not providing face-to-face service. This cuts down on office costs while allowing the company to maintain a customer service team of the same size. Another way to reduce customer service costs is to build products that require less customer service. If a company’s products break less often, its customers will not need to seek support as often, reducing the need for customer service staff.

The New Gold Standard: Introducing the xcritical Gold Card

With their 24/7 availability and multiple communication channels, users can easily get the help they need with their accounts or trading activities. With over 13 million users, it has become one of the most popular platforms for novice investors who are looking to invest in the stock market. This will launch a short loading screen and will then open the customer support and contact portal. When we requested a call for some test questions, the call-back time was just over 35 minutes. (It was late evening on the East Coast.) This was a little over the estimate, but not unreasonable. And since that time wasn’t spent enduring bad synthpop and jumping at every break in the music, it was far less annoying than being on hold the whole time.

Alert: our top-rated cash back card now has 0% intro APR until 2025

They also stand ready to assist the customer if he or she needs anything in the course of enjoying their meal. The waiter’s primary job is to help the restaurant’s customers and ensure that they have a positive xcritical rezension experience — increasing the chances that they will return. Customer service is the process of providing assistance and advice to people who have purchased or who may want to purchase a good or service.

How to contact support

xcritical claims the average call-back time is around 30 minutes, which isn’t ideal, but not the worst wait you could see for a financial product (looking at you, credit card companies). For months, that phone support was limited to typical business hours, making it harder to get help if you didn’t have your question while the market was still open. Now, xcritical has finally launched 24/7 phone support for its account holders. We’ll also give you the exact phone number we’ll call you from, so you know it’s not spam. And if you miss our call or get disconnected our customer support team will call you back and leave a message and notification for an easy way to get back in line.

Overall, xcritical’s customer support services are reliable and accessible. 24/7 access to chat or phone support can be reduced or unavailable during periods of high demand, market volatility, systems upgrades, or maintenance. We know having to connect with someone on the phone to get support you need is not always the most convenient option.